Terms + Conditions

Terms and Conditions for Accommodation Contracts

1. Scope of Application

① Contracts for accommodation to be concluded between the accommodation and guests to be accommodated shall be subject to these terms and conditions. Any particulars not provided herein shall be governed by applicable laws and regulations or generally accepted practices.
② In the case when the accommodation has entered into a special contract with the guest unless such a special contract violates any applicable laws and regulations and generally accepted practices, despite the preceding paragraph, the special contract shall take precedence over the provisions of these terms and conditions.

2. Application for Accommodation Contracts

① An application for an accommodation contract shall be made on this website or other booking websites that the accommodation has contracted with or via reception of the accommodation.
② when the under-16-year-old guest intends to apply for an accommodation contract, his/her legal guardian shall be requested to accompany and stay with him/her.
③ In the case when an extension of accommodation is requested during his/her stay beyond his/her original accommodation date, it shall be regarded as an application for a new accommodation contract at the time when the request is made.

3. Conclusion of Accommodation Contracts

① A contract for accommodation shall be deemed to have been concluded at the time when a booking page proceeds to a booking completed page regardless of whether confirmation mail is successfully sent or failed to be sent due to failure to input accurate e-mail address or spam registration of the email account of the guest.
② Since an accommodation contract has once been concluded by provisions of the preceding paragraph, free cancellation is available until 7 days prior to the arrival date in accordance with an applied accommodation contract.
③ In the case when a cancellation is requested within 7 days prior to the arrival date in accordance with an applied accommodation contract, 100% of the total amount to be paid for accommodation shall be paid by the guest as a cancellation charge by the due date indicated on the issued invoice at the time when an application for cancellation is submitted in accordance with provisions of Cancellation Policy.

4. Refusal of Accommodation Contracts

The accommodation may refuse the conclusion of accommodation contracts in the case of one or more of the following.
① When the accommodation seeker does not agree to the provisions of these terms and conditions.
② When the accommodation is fully booked and no room or bed is available.
③ When the accommodation cannot provide lodging or basic supplies due to severe damages caused by natural disasters or any other causes.
④ When the accommodation seeker is deemed liable to conduct himself/herself in a manner that will violate applicable laws and regulations or act against public order or morality.
⑤ When the accommodation seeker is considered to be corresponding to the following (a) to (c).
(a) The law with respect to prevention, etc. against illegal actions by gang members (1991 Law item 77) stipulated article 2 item (hereinafter referred to as “gang group”), gang member stipulated by the same law article 2 item 6 (hereinafter refereed to as “gang member”), gang group semi-regular members of gang members related persons and other antisocial forces.
(b) When gang groups or gang members are associates of corporations or other bodies to control business activities.
(c) When a corporate body has related persons to gang members.
⑥ When the accommodation seeker is deemed liable to conduct himself/herself in a manner that will cause serious inconvenience or annoyance to other guests of the accommodation.
⑦ When the accommodation seeker is clearly detected to be infected with an epidemic disease.
⑧ When the accommodation seeker is deemed liable to carry ignitable objects. (gas, fuel, etc.)
⑨ When the accommodation seeker is in a state of intoxication, etc., and is deemed to be unable to behave himself/herself.
⑩ When the accommodation receives threatening demands or is requested to assume an unreasonable burden in regard to accommodation.
⑪ When the guest is found smoking in a non-smoking area during his/her stay.
⑫ When the accommodation seeker has ever been refused to be accommodated due to one or more of the preceding particulars.

5. Occupancy Hours of Room and Bed

① The guest is entitled to occupy the contracted room and bed of the accommodation from 3 p.m. on arrival day to 10 a.m. on departure day.
② Despite the provisions stated in the preceding paragraph, the accommodation may permit the guest to occupy the room and bed beyond the time stated in the same paragraph with surcharges to be paid.

6. Observance of Use Regulations

The guest shall observe the use regulations established by the accommodation, which are posted within the property of the accommodation.

7. Payment of Accommodation Charges

① In the case that the contract for accommodation is made on this website or other booking websites, accommodation charges shall be pre-paid at the time of reservation or paid at the on-site reception of the accommodation at the time of arrival by credit cards or Japanese currency.
② Nevertheless the accommodation provides the contracted room and bed and the guest waives the contracted stay at will, accommodation charges shall be paid.

8. Handling of Deposited Articles

In the case the deposited article at the reception by the guest is lost, damaged, or breaks, the accommodation shall confirm the kind of the article, estimate damage, and compensate the guest except for when this has occurred due to causes of force majeure. And compensation shall be limited to ¥10,000.

9. Custody of Baggage and/or Belongings of The Guest

① When the baggage arrives, the accommodation shall be liable to keep it at the reception and hand it over to the guest at the time of check-in.
② When the baggage or belongings of the guest are found left after check-out and ownership is not confirmed, the accommodation shall keep it for 14 days and discard it.

10. Liability of The Guest

The guest shall compensate the accommodation for damage caused through intention or negligence on the part of the guest.

Cancellation Policy

1. General Cancellation Policy

Cancellation requests shall be accepted free of charge when it is applied 7 days before the arrival date of contracted accommodation. However, when a cancellation is requested within 7 days before the arrival date of contracted accommodation, 100% of the total amount to be paid for accommodation shall be paid by the guest as a cancellation charge by the due date indicated on the issued invoice at the time when the cancellation is requested. In addition, if the guest does not appear within check-in hours, 3 p.m. to 1 a.m., without advance notice, the guest shall be regarded as a No-show and demanded to pay a cancellation charge.

2. Cancellation due to Unavoidable Emergency or Natural Disaster

① Cancellation charges shall be exempted nevertheless the application for cancellation is submitted within 7 days before the arrival date in the case when it is due to following (a) to (d).
(a) When the cancellation is requested since there is no available transport on the route between the departure point and the accommodation due to natural disasters, such as earthquakes, blizzards, tsunami, floods, etc. (if the cancellation is requested due to common traffic delay or cancellation of train, flight, etc. it shall be subject to General Cancellation Policy.)
(b) When the cancellation is requested due to the death of a lineal family member.
(c) When the cancellation is requested due to fulfillment of duty of the state.
(d) When the cancellation is requested due to severe or epidemic disease.
② When the submitted event is not confirmed, the accommodation shall request related statements from the guest regarding the exemption of the cancellation charge.
③ Exemption rate of cancellation charges shall be estimated per the time of cancellation request from the occurrence of the event as follows. Regarding the cancellation request, which is submitted 72 hours after the event occurs, it shall be subject to the General Cancellation Policy.

Privacy Policy

1. Collection of Personal Information

① The accommodation is entitled to the provision of personal information by booking agencies, travel agencies, etc. which the guest has directly concluded a contract or the accommodation has concluded a contract regarding an application for an accommodation contract or use of the accommodation.
② The accommodation shall collect personal information directly from the guest via a phone call, online, etc., or those who have established an alliance with the guest or those who are legally authorized and have concluded a contract with the guest for registration for a package plan, etc.

2. Purpose of Use of Personal Information

The purposes of use of personal information by the accommodation include the following:
① Collected personal information shall be used for transaction related to facilities or goods of the accommodation(accommodation, food, goods sale, sale or offer of incidental goods, service offer, implementation of events).
② Collected personal information shall be used for communication with related third parties for a trade, a contract, and the performance of trade, product delivery, transaction, etc.
③ To develop provided services by the accommodation, collected personal information shall be used to analyze and grasp the current status of the use of related services.
④ Collected personal information shall be used for furnishing, filling out and retainment of the guest registration card in accordance with governed laws and regulations.
⑤ Collected personal information shall be used to handle an inquiry or request by the guest.
⑥ Collected personal information shall be used for other particulars under the agreement of the guest.

3. Legal Basis of Use of Personal Information

The use of personal information by the accommodation is based on an agreement of the guest as a legal basis. Regarding the use of personal information without the agreement of the guest, the legal basis of the use of personal information shall be the following (a) to (d).
(a) Necessity for the performance of the concluded contract between the accommodation and the guest
(b) Necessity for procedure of the contract in accordance with a request of the guest prior to the conclusion of the contract
(c) Necessity for justifiable profit of the accommodation or third parties
(d) Necessity for the accommodation to observe governed laws and regulations

4. Personal Information which The accommodation Collects

Personal information, which the accommodation collects, shall be following ① to ⑧.
① Basic personal information of the guest(address, name, date of birth, nationality, e-mail address, contact, etc.)
② Additional information（occupation, place of employment, etc.）
③ Payment information（credit card number, billing address, etc.）
④ Service use information（current status of facility use or goods purchase, etc.）
⑤ Contact information（e-mail address, registered information in an accommodation contract, etc.）
⑥ Collected information by use of security systems（security cameras, etc.）
⑦ Automatically registered information by accessing the website of the accommodation（cookies, IP address, types of browser、access time, etc.）
⑧ Information in the guest registration card(address, name, occupation, nationality, passport number, age, name of previous accommodation, destination, arrival time, departure time, name of guest room, etc.)

5. Collected Personal Information for Accommodation

The accommodation shall collect personal information for the provision of accommodation. Regarding personal information to be particularly collected for the accommodation guest registration card, it shall be archived for 3 years following governed laws and regulations. In the case that required information is not provided, the accommodation shall refuse the provision of accommodation.
① Basic information of the guest(address, name, sex, date of birth, nationality, e-mail address, contact, etc.）
② Particulars to be filled in the guest registration card（address, name, occupation, nationality, passport number, age, name of previous accommodation, destination, arrival time, departure time, name of guest room, etc.）

6. Protection and Management of Personal Information

In regard to the management of personal information, the accommodation takes appropriate management and pays particular attention to preventing unauthorized leakage.
① The accommodation takes appropriate and strict measures to prevent unauthorized access, loss, leakage, destruction, alteration, etc. of personal information.
② When the accommodation provides personal information of the guest to third parties, the accommodation shall select parties, that are deemed in an appropriate personal information management level, and state-related particulars to handling of personal information on a contract and pay particular attention to ensure safety.

7. Provision or Disclosure of Personal Information

Personal information shall be provided or disclosed in the case when the accommodation has an agreement with the guest or it is requested based on governed laws and regulations. Except for the preceding cases, the accommodation shall not provide or disclose collected personal information.

8. Transfer of Personal Information located in EEA（European Economy Area：EU member countries, Iceland, Norway, Liechtenstein）

The accommodation shall transfer the personal information of individuals(hereinafter referred to as “guest”) whose location is in EEA to Japan in regard to the performance of a contract or procedure of a contract in accordance with a request of the guest prior to the conclusion of the contract. Japan has not received a decision of European Commission to guarantee sufficient level of personal information protection. However, the accommodation, in regard to handling personal information, provides appropriate protection and security measures to prevent leakage.

9. Retainment Period of Personal Information

The retainment period of personal information shall be subject to fulfillment of the Purpose of Use of Personal Information stated in Article 2 of the Privacy Policy. Afterward, it shall be safely disposed of or anonymized within the lawful period following governed laws and regulations.

10. Request for access, correction or deletion, demand of restriction or formal objection of use, transfer.

The guest has rights, as follows (a) to (f), to the accommodation by governed laws and regulations. The guest is entitled to exercise the right by submitting a request through registered e-mail on the website of the accommodation or an inquiry to the related department of the accommodation. In the case when these rights are exercised by the accommodation, the accommodation shall confirm identification and sincerely handle the request.
(a)Right to access to personal information in use and related information to the case if his/her personal information is used when he/she checks the status of his/her personal information use
(b)Right to correct inaccurate personal information
(c)Right to delete his/her personal information in certain cases
(d)Right to restrict the use of his/her personal information in certain cases
(e)Right of formal objection regarding use of his/her personal information based on justifiable profit required by the accommodation or third parties
(f)Right to receive personal information in structured and commonly used mechanically or electronically accepted format and transfer the information to other businesses without interference of the accommodation

11. Agreement Withdrawal

The guest is entitled to withdraw an agreement at any time. The withdrawal of agreement shall not affect legality of personal information use in accordance with consent before the withdrawal.

12. Formal Objection to Supervisory Institution.

The guest is entitled to make a formal objection to local, national supervisory institutions or international organizations in regard to personal information handling of the accommodation in accordance with Personal Information Protection Act.

13. Presence of Automated Decision-Making(Profiling, etc.)

The accommodation shall not make a decision based only on automated information handling methods, such as profiling of personal information.

14. Regulation of Personal Information Handling

The accommodation established company regulations to protect and handle personal information in accordance with governed laws, regulations and guidelines. In addition, the accommodation shall constantly check and improve the company regulations in accordance with necessity.

15. Compliance with Governed Law and Regulation

The accommodation shall comply with governed laws, regulations, norms and company regulations.